Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government ...

The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet ...

AI's ability to deliver tailored shopping experiences is a game-changer. AI can analyze vast amounts of customer data—from ...

A user keeps posting rude, insulting comments on our website, but our boss doesn’t seem inclined to do anything about it.

Scott Cook, former director of eBay, has been credited with saying, “Instead of focusing on the competition, focus on the ...

Social media users were divided over the waiter's response, with some saying it was "very weird" and "inappropriate." ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

The change follows Healthscope’s decision to terminate its contract with Bupa, leaving members without cover at 38 private ...

BruntWork has earned the 2024 Customer Service Excellence Award from the Global Recognition Awards (GRA). This achievement ...