Trained on Amazon's extensive product database, customer feedback, and community Q&A, its AI chatbot assists users by answering product inquiries, comparing items, and guiding them toward informed ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is ...

AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...