GoodwillFinds wants customers to focus their energy on hunting for secondhand finds-not on hunting for answers to routine questions. Goodwill's digital platform has partnered with artificial ...

including the lack of human customer service support. Using an AI chatbot to handle even more service requests could exacerbate those sentiments among drivers. Lyft says the new chatbot will only ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

The bank’s customer service tool responded ... “Rest assured, we are working on it,” the bank said. “This specific chatbot is one that had been scheduled for improvements which will be coming soon to ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

Avon HMO, a leading health management organisation, has announced the launch of its AI-powered chatbot, Ava, designed to ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

Yep AI’s chatbot was integrated into Aus Solar’s customer service ecosystem, where it addressed common inquiries about solar panel installations, energy savings, and government incentives. The digital ...