• Continuously innovate: Think of fragrance brand Le Labo and its personalized perfumes (often hand-blended and prepared in ...

As luxury retailers ... channels including the brand’s Web site and social media platforms. Combine these preferences with the growth of cross-channel shopping, a journey now involving in ...

Polo has received a new recognition, underscoring its role in Nigeria’s luxury retail sector. Marketing Edge, a leading ...

At its core, customer journey-mapping is a method of developing empathy for your target audience. When you successfully do that, you can better serve them in the short-term, and build up trust in your ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and Waldorf Astoria.

Post covid one thing every shopper learnt was that they could buy everything, well, almost everything, online. That switch to ...

Digital Silk, an award-winning digital agency, continues to solidify its reputation as the go-to partner for luxury brands ...