A Rolex retailer wouldn't work on my grandma's vintage watch. Watchmakers say the company doesn't maintain the parts to fix some of its old watches.

A Rolex retailer wouldn't work on my grandma's vintage watch. Watchmakers say the company doesn't maintain the parts to fix some of its old watches.

GREENSBORO, N.C. — "My husband has always wanted a Rolex watch. I said to the jeweler, it doesn't have to be new, it could be used," said Theresa. She says a Concord Mills jewelry store showed ...

Rolex forbids its dealers to hold sales or to make repairs using non-Rolex parts. If you buy a Rolex watch with diamonds, the authorized dealer will not tell you the carat weight of the gems ...

All this goes a long way toward explaining the seismic shift in the global watch trade that occurred on Dec. 1, when Rolex announced it was introducing a certified pre-owned (C.P.O.) program for ...