Customer service teams often find themselves overwhelmed by the sheer volume of messages coming through WhatsApp Business ...

While a major chatbot benefit is that it’s interacting with website visitors 24/7, that doesn’t mean it’s simply a “set it ...

WhatsApp is making it easier for users to engage with Meta AI, its integrated chatbot, by rolling out a new feature that ...

MSG91 is assisting businesses to make sure that customer engagement is simple by offering a scalable WhatsApp Business API.

BBYDI has launched an artificial intelligence-powered WhatsApp chatbot designed to support survivors of ...

In a groundbreaking stride toward digital justice and online safety, the Brain Builders Youth Development Initiative (BBYDI) ...

WhatsApp has started testing threaded replies on iOS, a feature already in Android beta, to help users follow multiple ...

A new trend allows fans to transform personal photos into Shinchan-style cartoon characters using a WhatsApp AI bot called ...

There’s no question that chatbots bring considerable advantages, but this efficiency comes at a cost due to their inability ...

Meta revealed that its chatbot would only send users a follow-up if they talked with the AI within a 14-day period which a ...