A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

He ended up being tricked by scammers into giving over control of his phone and access to money-sharing apps like Venmo and ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Australian airline Qantas said that a hacker made off with a trove of customers’ personal data including passenger names, ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...