A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Australian airline Qantas said that a hacker made off with a trove of customers’ personal data including passenger names, ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...