Around 74% of OMNY users said they had issues with the system in a new survey published by the Permanent Citizens Advisory Committee. The biggest problem for commuters was OMNY readers not accepting their form of payment,

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The OMNY systems also offers a monthly fare cap, meaning that after 12 rides using the same payment method in any seven-day period, riders should not be charged more than $34.

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of the year, even after a report from an independent watchdog found that nearly three out of four people who have switched to OMNY have had problems with it.