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Getting to the Bottom of Your Problem: How to Use the 5 Whys
Asking “Why?” may be a favorite technique of your 3-year-old child in driving you crazy, but it could teach you a valuable Six Sigma quality lesson. The 5 Whys is a technique used in the Analyze phase ...
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Root Cause Analysis: Integrating Ishikawa Diagrams and the 5 Whys
One of the most powerful tools used in RCA is the Fishbone or Ishikawa Diagram ... then use the 5 Whys on that part of the Ishikawa diagram for investigation. The lighting may be a contributing ...