Franklin County is making changes in emergency response with the addition of a new, state-of-the-art 911 facility. This ...

For Star subscribers: Only 25% of 911 calls are emergency calls, says Tucson Mayor Regina Romero. A new 311 system will reroute calls that seek non-emergency services involving such issues ...

Metro Nashville's emergency communications department is bringing in extra staff and expecting a higher volume of calls. That ...

Utah Communications Authority to implement Motorola Solutions Virtual Response statewide to speed response and prioritize 911 ...

Skies will be lighting up with fireworks on Friday, but so will 911 lines. Emergency response dispatchers face a flood of ...

WASHINGTON — The District's Office of Unified Communication and its 911 center are once again under scrutiny following a ...

Dispatch centers say the goal is to help free up dispatchers to focus on the emergency calls and to reduce wait time for ...

When a 911 call comes in, they have to put the non-emergency caller on hold, taking precious seconds away from responding to ...

A three-team partnership will help make sure Greene County residents have the right person to talk to in a moment of crisis.

Portland officials are asking the public not to call 911 to report illegal fireworks, but instead to use their online tool.

The region was hit with some severe conditions resulting in downed trees, power outages and multiple fires Monday evening.

Boone County officials are urging residents to call 911 only for emergencies during the Fourth of July, reminding the public ...