And that's where Typeform's eye-catching form designs come into ... The aim was to push each customer feedback platform to see how useful its basic tools were and also how easy it was to get ...

A recreation of the classic Visual Basic 6 IDE and language in C# using Avalonia. This is a fun, toy project with no commercial intent. All rights to the Visual Basic name, icons, and graphics belong ...

“This is about providing basic customer service. Australia’s life insurers want to be able to give people simple advice about their own products, at no extra cost to the customer.” The issue of how ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article is for you.

Recognizing the untapped potential in customer feedback, Deeto co-founders Eran Baron and Golan Raz set out to address this challenge after years of leading companies and experiencing this missed ...

Oomiji's innovative platform solves this pressing challenge by transforming basic customer satisfaction scores into comprehensive, actionable intelligence. "While traditional NPS has served as a basic ...

“Consistently, we’re seeing that lenders that play an active advisory role in helping their clients navigate the current market are earning significantly higher customer satisfaction, loyalty and ...

By analyzing tens of thousands of moments or turns in service calls, researchers found that service agents get better customer satisfaction and purchase volume if they use warmer language at the ...