For those of us paying attention in the customer service space, there are new developments in artificial intelligence ...

Consumers are unsure about the benefits of AI in retail and distrustful of AI-created content, but are open to specific ...

Yelling at an AI chatbot about things that make you mad or scared can make you feel less of those emotions, researchers have ...

An Internal Revenue Service Advisory Council report delivered eight recommendations to the agency on its AI-enabled customer ...

New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...

Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX ...

Sephora, Target, Nordstrom, and Apple are all winning over Gen Z with their top-notch customer service. But it's not just the retail world that's getting it right, as airlines like United, Singapore ...

As we head into Black Friday, the message from Gen Z on customer experience is clear: they will leave brands that steal their ...

Until now, service messages - such as customer queries on order status, flight ticket rescheduling, etc. - on WhatsApp were ...

Discover how AI chatbots can improve your business communication on Instagram, Messenger, and WhatsApp. AI social media ...

Today, customer expectations are at an all-time high. People want quick, efficient, and personalized solutions to their ...