Today, customer expectations are at an all-time high. People want quick, efficient, and personalized solutions to their ...

As we head into Black Friday, the message from Gen Z on customer experience is clear: they will leave brands that steal their ...

An Internal Revenue Service Advisory Council report delivered eight recommendations to the agency on its AI-enabled customer ...

New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...

Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader, ...

Consumers are unsure about the benefits of AI in retail and distrustful of AI-created content, but are open to specific ...

Agilent Technologies has taken a bold step toward transforming its customer service operations through the implementation of ...

Until now, service messages - such as customer queries on order status, flight ticket rescheduling, etc. - on WhatsApp were ...

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

Discover how AI transforms customer experiences in 2024. Learn about AI-driven platforms like Thematic and their impact on ...

Voice phising, or 'vishing' attacks, has been on the rise ever since the advent of AI-driven chatbots. Here's how you can ...