AI in customer experience can drive efficiency, but finding the right balance with personal touch is key to keeping loyal ...

Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized ...

For those of us paying attention in the customer service space, there are new developments in artificial intelligence ...

Artificial Intelligence AI continues to revolutionize industries across the globe Its ability to analyze data automate processes and enhance decision-making has become indispensable for businesses str ...

Consumers are unsure about the benefits of AI in retail and distrustful of AI-created content, but are open to specific ...

Yelling at an AI chatbot about things that make you mad or scared can make you feel less of those emotions, researchers have ...

AI was top of mind for many retailers at the largest annual retail conference west of Toronto—the November 6 Retail West ...

A Michigan college student said he recently received a message from an AI chatbot telling him to “please die." The experience ...

“You have to have an entrance and an exit ramp for your customers,” said Lynn Hunsaker, a consultant in customer-focused ...

An Internal Revenue Service Advisory Council report delivered eight recommendations to the agency on its AI-enabled customer ...

Employees can cause a lot of trouble for their employers if they mislead customers or give them inaccurate information. The ...

As we head into Black Friday, the message from Gen Z on customer experience is clear: they will leave brands that steal their ...