Who are the consumers of the product or service being sold? Is someone acting as your coach or adviser in the journey? Can you identify influencers or detractors? So, how does a business start with ...

we can pinpoint gaps in service, identify key opportunities for improvement, and optimize the total customer experience. It's not just a generalized idea of your audience, either. Proper customer ...

Don’t worry. I can help you better understand the customer journey by using my years of experience in this space to impart some of its most important aspects. So, let’s dig in! The customer journey ...

2025 is the year to map out customer support strategies ... your employees with the latest technologies – the journey to customer service excellence is full of possibilities.