Traditionally we might think of that interaction as a singular “recruitment phase.” If we use the journey mapping model, we break it out into multiple phases. This is how we make a usable customer ...

To help demonstrate the different stages, I’ve compiled a B2B example of a buyer’s journey in the recruitment ... of their customer’s decision-making process. The map should have each ...

Lead Capital Partners, LLC ("LCP"), a healthcare-focused private equity firm specializing in the lower middle market, announced a strategic investment in Lieberman, Inc. ("Lieberman" or the "Company") ...

The U.S. trucking industry continues to face a significant challenge: a shortage of drivers. As older drivers retire, fewer younger individuals are entering the profession. The industry is exploring ...

The customer journey can become a maze, and we know how many dead ends they have. So why does this happen and what can you do ...

The root of the problem isn’t the lack of talent; it’s how we go about finding it. Inefficient processes, old applicant tracking systems (ATS), unexamined assumptions and underutilized resources often ...

Customer journey mapping is a technique businesses use to visualize and comprehend a customer's entire experience when they are engaging with the brand. By mapping out their journey from the initial ...

“We haven’t heard a peep from these MLAs. We know that the government touts a recruitment and retention plan that is not worth the paper that it’s printed on,” Conway said. Kristine ...

Start by mapping the ideal journey, outlining what the perfect customer experience should look like at each stage, from onboarding to renewal. Then gather direct customer feedback and talk to ...