AI in customer experience can drive efficiency, but finding the right balance with personal touch is key to keeping loyal ...

One interesting thing about AI chatbots like ChatGPT is that they can support different GPT models and even run custom GPT ...

AI chatbots are increasingly being used in the classroom. But different styles of communication appeal to different students, ...

The suicide of 14-year-old Sewell Setzer has intensified concerns over AI chatbot safety, as his mother files a lawsuit ...

While tech giants and AI startups have been racing to launch the smartest AI-powered chatbots, recent AI product rollouts ...

The digitisation of credit cards has led to innovations like chatbots, which use AI to assist users with queries and payments ...

Earlier this year, a Hong Kong finance worker was tricked into paying US$25 million to scammers who had used deepfake ...

Today, customer expectations are at an all-time high. People want quick, efficient, and personalized solutions to their ...

“If someone uses an LLM as a replacement for search, and the output they get is correct, this is just by chance,” Bender ...

As we head into Black Friday, the message from Gen Z on customer experience is clear: they will leave brands that steal their ...

Rick Claypool, research director at the nonprofit Public Citizen, says AI chatbots are being sold to consumers to be more like humans, creating a dangerous attachment for some vulnerable users.