Customer service teams often find themselves overwhelmed by the sheer volume of messages coming through WhatsApp Business ...

WhatsApp is making it easier for users to engage with Meta AI, its integrated chatbot, by rolling out a new feature that ...

In a groundbreaking stride toward digital justice and online safety, the Brain Builders Youth Development Initiative (BBYDI) ...

BBYDI has launched an artificial intelligence-powered WhatsApp chatbot designed to support survivors of ...

While a major chatbot benefit is that it’s interacting with website visitors 24/7, that doesn’t mean it’s simply a “set it ...

MSG91 is assisting businesses to make sure that customer engagement is simple by offering a scalable WhatsApp Business API.

Meta revealed that its chatbot would only send users a follow-up if they talked with the AI within a 14-day period which a ...

WhatsApp has started testing threaded replies on iOS, a feature already in Android beta, to help users follow multiple ...

There’s no question that chatbots bring considerable advantages, but this efficiency comes at a cost due to their inability ...