1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Loyalty has become increasingly valuable from a conversion, customer lifetime value and marketing efficiency perspective.

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

Customer relationship management technology improves service by reducing response times, automating processes and enabling ...

Under the legal leadership of Alyssa Harvey Dawson, HubSpot made three acquisitions and saw its market value swell to $38 ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look ...

Jupiter Equipment Finance promoted Brian Petrikonis to senior vice president of sales. Petrikonis has over 15 years of ...

Discover the best CRM for Outlook integration to enhance your productivity. Compare different solutions and explore your ...

Nimble CRM stands out from traditional customer relationship management software by focusing on company-wide operations ...

Element451 Inc., a startup that develops software for higher education institutions, today disclosed that it has raised $175 ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...