Customer relationship management technology improves service by reducing response times, automating processes and enabling ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Nimble CRM stands out from traditional customer relationship management software by focusing on company-wide operations ...

When a customer reaches out to a contact center, it’s clear that the interaction represents a unique opportunity for the ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

A global survey among 12,000 luxury retail employees finds widespread job dissatisfaction. So much so that over half are ...

In a hybrid work environment, a CRM system acts as the glue that holds teams together, says Nelia Roberts, sales manager of ...

Since 2019, the XOi and Davisware partnership has provided streamlined customer relationship management services to enhance ...

Outperforming on key 2024 financial targets, Allianz has set ambitious financial targets through 2027 at its Capital Markets ...

Blue Frog, a Waukee-based marketing firm, has been acquired by Avidly, a global growth design company creating digital ...

In today’s competitive market, customer success is not just about satisfaction, but about partnership and adaptability,” says ...

Under the legal leadership of Alyssa Harvey Dawson, HubSpot made three acquisitions and saw its market value swell to $38 ...