Jupiter Equipment Finance promoted Brian Petrikonis to senior vice president of sales. Petrikonis has over 15 years of ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

"Technology will finally help journalists give their audience members a better version of the news article, one which favors ...

When a customer reaches out to a contact center, it’s clear that the interaction represents a unique opportunity for the ...

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Running an established law firm means handling volumes of calls every day.  Whether a potential lead calls to secure an ...

Outperforming on key 2024 financial targets, Allianz has set ambitious financial targets through 2027 at its Capital Markets ...

Customer relationship management technology improves service by reducing response times, automating processes and enabling ...

Under the legal leadership of Alyssa Harvey Dawson, HubSpot made three acquisitions and saw its market value swell to $38 ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

Blue Frog, a Waukee-based marketing firm, has been acquired by Avidly, a global growth design company creating digital ...