Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government ...

Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet ...

A user keeps posting rude, insulting comments on our website, but our boss doesn’t seem inclined to do anything about it.

Social media users were divided over the waiter's response, with some saying it was "very weird" and "inappropriate." ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

A Target shopper claims she was accused of having a fake service animal in the store. Sam (@samm_inthecity) posted about the ...

The change follows Healthscope’s decision to terminate its contract with Bupa, leaving members without cover at 38 private ...

BruntWork has earned the 2024 Customer Service Excellence Award from the Global Recognition Awards (GRA). This achievement ...