The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

An Edible Arrangements customer had a nightmare experience trying to get a refund after his birthday fruit bouquet never arrived. The TikToker says the customer service line forwarded him to a store ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Going the extra mile is not always convenient. It requires sacrifice and a willingness to put the customer first, ...

Zomato CEO Deepinder Goyal reacted to a former employee's X post criticising the platform’s poor customer service.

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...