At its current share price, UPS has a 6.5% dividend yield. UPS is overhauling its business to focus on its most profitable ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

An Edible Arrangements customer had a nightmare experience trying to get a refund after his birthday fruit bouquet never arrived. The TikToker says the customer service line forwarded him to a store ...

Discover five proven strategies successful entrepreneurs use to cut business costs and increase profits, from AI automation to strategic team building.

Explore WOW! Internet’s plans, prices, speeds and coverage areas for 2025, including cable and fiber options in select U.S. cities.

With creative thinking and adaptability, professionals can forge new paths and thrive in a work world increasingly shaped by ...

The utility company is asking the state’s Public Service Commission to approve an electricity delivery revenue increase of ...

Explore Optimum’s internet, TV plans, coverage and bundles. Compare cable and fiber options to determine if it’s the right ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...