A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters divided, some coming to the employee's defense.

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

Australian airline Qantas said that a hacker made off with a trove of customers’ personal data including passenger names, ...