This year’s top marketing campaigns not only captured audience attention but also reshaped how brands connect with consumers.

AI is transforming content discovery. Creators must adapt to guarantee fair compensation, protect attribution and stay ...

Critical metric. Churn isn't just a number — it's a telltale heart of customer satisfaction and business health. Revenue driver. Tackling churn goes beyond fixing leaks. It's about nurturing a ...

Nashville, TN. November 21, 2024 — JumpCrew, a leader in Growth-as-a-Service (GaaS) for companies like Airbnb, Zillow, and Experian, has appointed Shawn Stacy as Chief Operating Officer (COO).

Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX ...

In-depth creative insights help creatives and marketers optimize ad performance NEW YORK--(BUSINESS WIRE)--Superside, the global leader in AI-powered creative services, today announced the launch ...

AI drives reinvention. Silicon Valley Bank is leveraging artificial intelligence to rebuild trust, scale operations and ...

Responding to the rapid rate of MACH adoption, the Alliance’s eLearning program rideMACH grows to equip companies with the essential skills needed to execute digital transformations NEW ...

It behooves marketing and customer experience leaders to know what’s on the minds of their technology leaders.

The future of work and citizenship is evolving. AI can help us focus on what really matters: creativity, connections and ...

Contact Center as a Service (CCaaS) has positively impacted customer support by offering cloud-based, AI-driven tools, omnichannel capabilities and advanced analytics. As customer experience becomes a ...