Franklin County is making changes in emergency response with the addition of a new, state-of-the-art 911 facility. This ...

For Star subscribers: Only 25% of 911 calls are emergency calls, says Tucson Mayor Regina Romero. A new 311 system will reroute calls that seek non-emergency services involving such issues ...

Durango Emergency Communications Center is experiencing a 911 line outage and requesting residents of La Plata County to call ...

Metro Nashville's emergency communications department is bringing in extra staff and expecting a higher volume of calls. That ...

Utah Communications Authority to implement Motorola Solutions Virtual Response statewide to speed response and prioritize 911 ...

The Arlington County Emergency Communications Center implemented Amazon Connect in 2023, becoming the first in the region to ...

Skies will be lighting up with fireworks on Friday, but so will 911 lines. Emergency response dispatchers face a flood of ...

When a 911 call comes in, they have to put the non-emergency caller on hold, taking precious seconds away from responding to ...

A three-team partnership will help make sure Greene County residents have the right person to talk to in a moment of crisis.

All 64 counties in Colorado have some version of a reverse 911 notification system, but many parts of the state don't have cellular coverage to receive those messages.