The city of Cheyenne invites community feedback on its Unified Development Code (UDC) that governs the city’s land development processes.

A recreation of the classic Visual Basic 6 IDE and language in C# using Avalonia. This is a fun, toy project with no commercial intent. All rights to the Visual Basic name, icons, and graphics belong ...

“This is about providing basic customer service. Australia’s life insurers want to be able to give people simple advice about their own products, at no extra cost to the customer.” The issue of how ...

At the heart of customer-centric leadership lies the ability to listen. Businesses that actively seek feedback and treat it as a roadmap for improvement stand out in any industry. Customer-centric ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article is for you.