Artificial intelligence (AI) is rapidly transforming education, with schools and universities increasingly experimenting with ...

AI in customer experience can drive efficiency, but finding the right balance with personal touch is key to keeping loyal ...

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: Using zero-party strategies to boost customer experience.

The digitisation of credit cards has led to innovations like chatbots, which use AI to assist users with queries and payments ...

For those of us paying attention in the customer service space, there are new developments in artificial intelligence ...