For those of us paying attention in the customer service space, there are new developments in artificial intelligence ...

Artificial Intelligence AI continues to revolutionize industries across the globe Its ability to analyze data automate processes and enhance decision-making has become indispensable for businesses str ...

Consumers are unsure about the benefits of AI in retail and distrustful of AI-created content, but are open to specific ...

Yelling at an AI chatbot about things that make you mad or scared can make you feel less of those emotions, researchers have ...

AI was top of mind for many retailers at the largest annual retail conference west of Toronto—the November 6 Retail West ...

An Internal Revenue Service Advisory Council report delivered eight recommendations to the agency on its AI-enabled customer ...

Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX ...

Employees can cause a lot of trouble for their employers if they mislead customers or give them inaccurate information. The ...

Sephora, Target, Nordstrom, and Apple are all winning over Gen Z with their top-notch customer service. But it's not just the retail world that's getting it right, as airlines like United, Singapore ...

As we head into Black Friday, the message from Gen Z on customer experience is clear: they will leave brands that steal their ...

Until now, service messages - such as customer queries on order status, flight ticket rescheduling, etc. - on WhatsApp were ...

New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...