As GenAI revolutionises customer experiences, we explore the pivotal role of technological innovations in shaping the future ...

AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor ...

For those of us paying attention in the customer service space, there are new developments in artificial intelligence ...

Artificial Intelligence AI continues to revolutionize industries across the globe Its ability to analyze data automate processes and enhance decision-making has become indispensable for businesses str ...

Consumers are unsure about the benefits of AI in retail and distrustful of AI-created content, but are open to specific ...

Yelling at an AI chatbot about things that make you mad or scared can make you feel less of those emotions, researchers have ...

AI was top of mind for many retailers at the largest annual retail conference west of Toronto—the November 6 Retail West ...

At Zoholics Mexico, Zoho has launched Zoho One Essentials on the Mexican market. Zoho One Essentials is targeted at Micro and ...

An Internal Revenue Service Advisory Council report delivered eight recommendations to the agency on its AI-enabled customer ...

Employees can cause a lot of trouble for their employers if they mislead customers or give them inaccurate information. The ...

As we head into Black Friday, the message from Gen Z on customer experience is clear: they will leave brands that steal their ...