This could be as important as the traditional Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. It gauges another level of customer satisfaction that most have not considered.

William Arruda covers personal branding, leadership, and careers. Net Promoter Score® is a tool that’s traditionally used to measure a company’s customer loyalty. It’s a two-question survey ...

Smart Money People, the UK’s most comprehensive financial services review site, has released its H2 2024 Mortgage Lender ...

Norfolk Public School students’ proficiency in math, science and English language arts in the 2023-24 school year remained ...

The study results allow providers to: Measure service quality and key factors driving customer satisfaction Benchmark performance against ... for performance insights and peer comparisons Net Promoter ...

Around 201 mutual funds have offered less return than the average return offered by NPS schemes in the last ... one needs to look at the index/benchmark returns. These benchmarks serve as a ...