I think this is not going to be as difficult as people think it's going to be ... but it's a discussion we have to have at the level of the government of national unity’: Duma Gqubule from the Centre ...

In light of the call for a social compact and the mistrust that exists for ... These Parastatals should be at the strategic centre of the developmental programme. However, the evidence suggests they ...

We sell different types of products and services to both investment professionals and individual investors. These products and services are usually sold through license agreements or subscriptions ...

The telco believes initiatives like the Wired4Women Awards play an important role in addressing gender imbalances and ...

Mobility transforms call centres with advanced RoboDialing AI-assist communication servicesIssued by iMGroupJohannesburg, 20 Jan 2025AI has revolutionised the call centre environment. (Image: iMGroup) ...

A woman working as a team leader at a call centre shared a video of her colleague speaking to customers in their hectic ...

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...

The contact center is no longer just a hub for customer service; it’s becoming the heartbeat of customer experience strategy. As we approach 2025, rapid advancements in technology and shifting ...

One of the two Namahadi Community Service Centre (CSC) police constables killed when responding to a house robbery in QwaQwa ...