A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Chatbot fatigue is real. When website visitors see a floating icon inviting them to chat with AI—even on the website of a ...

Behind the screen, a growing number of users are forming intense, sometimes unhealthy relationships with virtual characters.

X eventually deleted many of the obscene posts. Hours later, on Wednesday, X CEO Linda Yaccarino resigned from the company ...

In the buy-side FX space, speed and clarity are essential. This session covers how to make real-time sense of IB Chat—whether ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

"Millions of people are turning to AI tools for guidance on health-related questions," said Natansh Modi of the University of ...

If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. The problem might be your prompts.

Scientists probe the effects of ChatGPT on brain function and cognitive abilities, raising concerns about its impact on critical thinking and creativity ...

The travel industry has enthusiastically embraced generative AI in recent years. Expedia, for example, integrated a ...

Gemini's Gems, custom chatbots that help you avoid repetitive prompting, are now available in the side panel of Workspace ...

This session focuses on FX, showing how to extract meaningful signals from IB Chat. Learn how feeds and chatbots help ...