A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Grok’s recent antisemitic turn is not an aberration but part of a pattern of AI chatbots churning out hateful drivel.

A new Stanford University study reveals significant concerns about AI-powered therapy chatbots, finding they may reinforce ...

As the uncontrolled and unapproved use of unvetted AI tools such as ChatGPT soars, so too does the risk that company secrets ...

Your child’s phone is a portal into their world: friendship drama, romantic relationships and school worries all play out on ...

Vitalik Buterin reveals ChatGPT's response on Grok AI as Bitcoin quietly hits a record high near $120,000 on July 13. Ethereum co-founder Vitalik Buterin shared a strong and blunt message on AI ...

AI-generated content — true and otherwise — is taking over the internet, providing training material for the next generation of LLMs, a sludge-generating machine feeding on its own ...

But after the chatbot developed by Elon Musk’s start-up xAI ranted for hours about a second Holocaust and spread conspiracy ...

Artificial intelligence chatbots have largely been 'trained' by being fed reams of information from the internet, some of it ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

AI in e-commerce has outgrown its novelty phase. It’s no longer about testing chatbots or tweaking search bars. At scale, AI ...

Chatbots have existed for some years but ChatGPT is viewed as a significant improvement in the intelligibility, fluidity, and thoroughness of prior models. ChatGPT has numerous potential uses.