Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

AI-generated content — true and otherwise — is taking over the internet, providing training material for the next generation of LLMs, a sludge-generating machine feeding on its own ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

But after the chatbot developed by Elon Musk’s start-up xAI ranted for hours about a second Holocaust and spread conspiracy ...

AI in e-commerce has outgrown its novelty phase. It’s no longer about testing chatbots or tweaking search bars. At scale, AI ...

However, ChatGPT, Copilot, Deepseek and Meta AI failed to mention that if you enroll in a Medicare Advantage plan and later want to switch to original Medicare, you can be rejected for a Medigap plan ...

Missouri’s attorney general is trying to force AI companies to make their chatbots give partisan answers. Will they fight ...

If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. Instead, try sharpening up your prompts.

Borrowing the name of a video game cybervillain, Grok then announced “MechaHitler mode activated” and embarked on a ...

The Future of Tech Regulation Is Both Stupid and Scary Missouri’s attorney general is trying to force AI companies to make their chatbots give partisan answers. Will they fight back?

Wyoming's first new coal mine in 50 years is said to be operating soon but it won't rely on the fossil fuel to make money.