Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

"Technology will finally help journalists give their audience members a better version of the news article, one which favors ...

NetSuite is a cloud-based ERP solution that integrates finance, CRM, inventory, and e-commerce into a single platform.

When a customer reaches out to a contact center, it’s clear that the interaction represents a unique opportunity for the ...

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Outperforming on key 2024 financial targets, Allianz has set ambitious financial targets through 2027 at its Capital Markets ...

Customer relationship management technology improves service by reducing response times, automating processes and enabling ...

Under the legal leadership of Alyssa Harvey Dawson, HubSpot made three acquisitions and saw its market value swell to $38 ...

Blue Frog, a Waukee-based marketing firm, has been acquired by Avidly, a global growth design company creating digital ...

Graft Asante It’s often said that, without careful, consistent and complete cash flow risk management, a company could find itself teething on the brink of disaster due to a lack of readily available ...

He cozied to a young KFC service clerk who looked like his granddaughter. He pleaded: “Ineng, pakibuksan mo nga etong lata ng Vienna sausage.” I was expecting Ineng (a Tagalog nickname for a young ...