Jupiter Equipment Finance promoted Brian Petrikonis to senior vice president of sales. Petrikonis has over 15 years of ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

"Technology will finally help journalists give their audience members a better version of the news article, one which favors ...

NetSuite is a cloud-based ERP solution that integrates finance, CRM, inventory, and e-commerce into a single platform.

When a customer reaches out to a contact center, it’s clear that the interaction represents a unique opportunity for the ...

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...