The Salesforce, Inc. (CRM) platform is allowing users to deploy AI at scale and bringing in Big Money invesetment.

Jupiter Equipment Finance promoted Brian Petrikonis to senior vice president of sales. Petrikonis has over 15 years of ...

Manhattan Associates Inc. (NASDAQ: MANH) today announced that it has been named a Leader in The Forrester Wave™: Point-of-Service (POS) Solutions, Q4 2024 report. Of the 9 vendors that were evaluated ...

In a hybrid work environment, a CRM system acts as the glue that holds teams together, says Nelia Roberts, sales manager of ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

"Technology will finally help journalists give their audience members a better version of the news article, one which favors ...

When thinking about what makes up IT security, high-tech firewalls, robust encryption algorithms, and advanced threat ...

When a customer reaches out to a contact center, it’s clear that the interaction represents a unique opportunity for the ...

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...

Though Christy Bader was introduced to the equipment finance industry in 2018, she joined 1st Source Bank years prior, in ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Running an established law firm means handling volumes of calls every day.  Whether a potential lead calls to secure an ...