A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

Indian Overseas Bank urged to align vision with India's growth aspirations, introducing innovative banking services for ...

AI is also helping banks better manage different risks, from credit risk to operational risk to currency and market risks.

Dubai: Emirates has opened applications for cabin crew roles as part of its latest global recruitment drive. The airline is ...

Nestled in a charming seaside town, a surprising European airport has soared to the top, outshining giants in the UK, Spain, ...

Another popular Toronto ramen place, Isshin’s signature dish is the Wok Fried Red Miso ramen, where a handful of veggies are mixed together with a savoury tokotsu base along with other seasonings, ...

Some were flagged for violating policies against sexual exploitation of minors, allegations users say are false. Read more at ...

HRTG's extensive catastrophe excess-of-loss (CAT XOL) reinsurance program is its main instrument for reducing the risk of a ...

GAINESVILLE, Texas (KXII) - The City of Gainesville is making changes to it’s utility billing system, causing a “black out” phase. During the black out period, utility customer service will not be ...

EXCLUSIVE: The town is bucking the national trend of struggling high streets thanks to a loyal community and selfless ...

The overwhelming message in the Red Tape Reduction Consultation was clear: there is a strong desire for better efficiency, ...