The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

An Edible Arrangements customer had a nightmare experience trying to get a refund after his birthday fruit bouquet never arrived. The TikToker says the customer service line forwarded him to a store ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Now, to be fair to zoomers, a few weeks ago there were a few posts — and a write-up from the New York Post, naturally — ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced that 12 ...

The Social Security Administration reassigned about 1,000 customer service representatives from field offices to its national ...

Discover five proven strategies successful entrepreneurs use to cut business costs and increase profits, from AI automation to strategic team building.