Big corporations like Walmart don't always make it easy to get in touch. Here's how to find a real-live human to talk to.

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

A customer just wanted a drink or a refund but had to contact customer service and wait. Why do transaction cancellation laws ...

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.

The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet ...

Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions ...

Looking to seriously up the loyalty level within your base of ever-expanding customers in the new year? Teach them something ...

Thousands of everyday New Yorkers interact with some aspect of the state government nearly every day, from the Department of ...

The change follows Healthscope’s decision to terminate its contract with Bupa, leaving members without cover at 38 private ...