The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

Zomato CEO Deepinder Goyal reacted to a former employee's X post criticising the platform’s poor customer service.

TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced that 12 ...