Most customers still don’t trust chatbots. New research reveals why humans beat AI at customer service and what companies must do now.

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

An Edible Arrangements customer had a nightmare experience trying to get a refund after his birthday fruit bouquet never arrived. The TikToker says the customer service line forwarded him to a store ...

Discover five proven strategies successful entrepreneurs use to cut business costs and increase profits, from AI automation to strategic team building.

Explore WOW! Internet’s plans, prices, speeds and coverage areas for 2025, including cable and fiber options in select U.S. cities.

With creative thinking and adaptability, professionals can forge new paths and thrive in a work world increasingly shaped by ...

The utility company is asking the state’s Public Service Commission to approve an electricity delivery revenue increase of ...

Australia Post is responding to e-commerce growth by building dedicated parcel post offices and rolling out an ultra-low cost ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...