The airline has improved its product in 2025 with a slew of initiatives, but does American have the wherewithal long-term to ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel at matching customer communication styles.

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Australian airline Qantas said that a hacker made off with a trove of customers’ personal data including passenger names, ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...