Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...
What Is DaaS (Desktop as a Service)? - CMSWire.com
Jun 12, 2024 · The Gist: DaaS market growth. The DaaS market is predicted to reach $18.7 billion by 2030. Cost savings. DaaS offers significant savings compared to traditional VDI solutions, reducing expenses on ...
What Is Net Promoter Score (NPS)? - CMSWire.com
Mar 4, 2024 · The Gist. Importance of measurement. Net Promoter Score (NPS) is a critical metric for gauging customer loyalty and satisfaction. NPS calculation.
What Is a Call Center? How the Industry Works - CMSWire.com
May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more.
What Is Customer Analytics? And Why It Matters - CMSWire.com
Mar 21, 2024 · The Gist. CX must. Customer analytics is crucial for personalizing customer experiences and driving loyalty. Data-backed decisioning. Data-driven insights from customer analytics are key to ...
Mobile-First Ecommerce: Navigating the New Norm - CMSWire.com
Nov 30, 2023 · View all. Related Article: CMSWire's Top 10 Ecommerce Articles of the Year The Challenges of Mobile-First Design. Creating a mobile-first website is not always a straightforward process, although ...
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy faces (like the one ...
Twitter Discontinues Periscope, But Live Streaming Lives On
Sep 17, 2021 · Down Periscope: Livestreaming App Shut by Twitter . In December 2020, Twitter announced plans to shut down its video streaming-focused Periscope app. Periscope was pulled from app stores, and the ...
The Ultimate Guide to Winning Customer Hearts - CMSWire.com
Apr 2, 2024 · The Gist. Synergy significance. Enthused team members are more likely to create stronger customer relationships, work harder and volunteer brand-building ideas.